Our Approach (cont.)
With CenterPoint’s Open KI model, problems are seen as symptoms of an organization-wide imbalance or trauma that need to be addressed at the source. This involves creating an environment of trust and inquisitiveness where problems can be discussed and options can be explored with honesty and accountability. Input from all levels of the organization is crucial as the best solutions emerge when there is a feeling of co-creation and ownership as well as an investment in the outcome. This process continues as the walls come down and new relationships are forged, fortifying the success of the organization as well as the individuals who work there. Management and line staff begin to harness the power of what we call “real time assessment” in the decision-making process, as opposed to static strategic planning confined to the pages of an often neglected document. Problems become opportunities for change, rather than obstacles to be overcome.