Conflict Resolution (cont.)
... To some degree this is inescapable. This is where the harm can come in. If these roles are unconscious, and not recognized by the individual, the negative aspects of those roles can begin to come out and wreak havoc in the workplace. And so, just as we bring dysfunctional personality traits to our work with others, we sometimes make systems to bolster and fortify those negative personality traits in our work with others.
The final component is a follow-up consultation. This again is done with key staff and management to determine both the effectiveness of the training, and any follow-up work that would need to be done. This is where a consulting project might come up. During the course of the training, it might be discovered that systems need to be redeveloped that were designed around trying to bolster and avoid some of the interpersonal issues that were at play. Though they may have been addressed in the training, the problem with the system is still there. So if the organization returns to the old systems, then their ability to retain new ways of being with each other is diminished.
For Other CenterPoint Solutions for Conflict Resolution, click here.