Telecom Procurement Services

wireless

Telecom

FOUR SUPPLIERS MAKE UP 90% OF THE MARKET
Verizon
AT&T
T-Mobile

Most Companies Struggle With….

  • Bill Reviews – Time consuming monthly bill reviews for AT&T, Verizon, and T-Mobile
  • Telecom and wireless expense management (TEM/WEM) based software – Suppliers lack the customer service and customization necessary in the industry
  • Avoiding Price Increases – Most price changes either occur without any notification or from suppliers forcing an increase
  • Controlling Identified Lines of Service – Many companies are spending in areas that have little to no business use (roaming charges, overages, unpublished rates, etc.)
  • Time Required – Companies invest significant amounts of time to manage multiple suppliers

  • No view of devices and usage: Without a current inventory of wireless devices and how employees use them, there is no starting point for finding savings.

  • Costs spread across departments and regions: When each site or team handles its own telecom bills, nobody sees the full spend, and some costs never get counted.

  • Limited negotiating power: Unless your company is in the Fortune 100, you may not have the purchasing volume to get the best rates and terms from telecom service providers on your own.

  • Wireless technology and pricing that keep changing: Savings found in one review only hold if someone keeps watching plans, prices, and usage after the contract is signed.

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CenterPoint’s Solution

  • CenterPoint has saved your company time by performing an in-depth RFP related to wireless
  • CenterPoint leverages purchasing power with all suppliers, utilizing competition to get our clients the lowest rates, most beneficial terms, and the optimal contract conditions
  • CenterPoint will continuously monitor corporate and institutional wireless costs to identify opportunities throughout the contract lifecycle
  • We offer account management, ongoing reporting, and data analysis to ensure you are being charged the correct amount
  • We provide our customers with training and best practices to get the best value out of our contracts

As a group purchasing organization (GPO), we negotiate contracts with telecom service providers for all our members together, so each member gets volume-based pricing it would not get alone. Our analytics report your telecom spending, plan usage, and utilization rates, and we help you manage the telecom budget as your needs change and grow.

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Need More Reasons to Use CenterPoint?

  • We help manage wireless telecom for our customers (monitor trends, Key Performance Indicators, quarterly reviews) which allows them to redistribute their internal resources to focus on more strategic areas of the business
  • In addition to best in-class pricing, members receive elite customer service from our dedicated account teams and supplier representatives
  • Members gain attention from a top supplier even if you aren’t a Fortune 100 company
  • We offer proprietary and innovative analytics to allow us to deliver best in class solutions for our members
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Telecom is one of the most significant expenses a business manages, and the costs come from many places: carrier contracts, service plans, wireless devices, hardware, installation, maintenance, and support.

Our members save 20% to 40% on telecom, and one construction company cut its wireless telecom costs by 28%.

Where business telecom costs leak


Most telecom waste shows up in the monthly carrier invoices from AT&T, Verizon, and T-Mobile: services and equipment the business no longer needs, data overages that come back every month, and plans that do not match how employees use their phones.

Two numbers show where to cut.

Plan usage is how much data, voice, and text each employee uses in a month, and the utilization rate is how often employees use the devices they have. A low utilization rate means the business pays for lines and devices that get little use.

Our guide to telecom procurement strategy covers the full process, from a spend baseline and demand forecasting to vendor research and request for proposal (RFP) design.

Telecom expense management software and its limits


TEM and WEM software take over the routine account work. They track telecom activity across the organization, flag billing errors, show usage patterns, send a notice before a contract expires, and check spending against internal policy.

The software cannot negotiate a better carrier contract, though. That takes people who know the telecom market and, often, the combined purchasing volume of many companies.

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